Moving In/Out

Find your desired property on the communities map and apply through the community website. Then, click the link below to resolve any outstanding move-in balance, including security deposit, application fees, or restoration fees. Use the same username and password you used when completing your application.

Locate your desired property on the communities map and apply through the community website. Then, click the link below to pay the first month’s rent. Use the same username and password you used when completing your application.

Save time on move-in day by registering for parking, gym, and pool passes you may need in advance. Stop by the office to pick up your keys, and we’ll have a completed move-in packet ready.

Check our helpful move-in guide to review utility information, key pick-up procedures, and more.

Thank you for choosing to live with Management Services Corporation. In order to make your move as easy as possible, we have provided the following information to help you in your transition:

1. Keys:

The keys to your apartment will be available at 12:00 Noon on the commencement date of your lease. In order to obtain keys, you will need to come to the Leasing Office, located at 780 Madison Avenue, Charlottesville, VA 22903. A Marketing Associate will assist you in completing your move-in paperwork.

Please note, the first resident to move in will receive ALL move-in information and keys for the apartment. Before you may receive your keys, the first month’s rent, security deposit, restoration fee, application fee(s), and any other balances must be paid in full. If you are unsure of what you will owe when you move in, please contact a Marketing Associate at mscuva063@newapthome.com or (434) 227-4135.

2. Rent:

If you are not planning to move in on the date your lease begins, your rent is still due. Please review steps 1 and 2 above to pay move-in fees and rent using our portal. Rent checks may be mailed to P.O Box 5186, Charlottesville, VA 22905 or 780 Madison Avenue, Charlottesville, VA 22903. Checks should be made payable to Management Services Corporation (MSC). Please be sure to indicate your apartment address on the memo section of the check. MSC will only accept payment from persons listed on the lease or a guarantor.

3. Utilities:

In order to set up your utilities, you will need to provide the complete address for your apartment. If you are unsure of the full address, please refer to your Lease Agreement or contact a Marketing Associate at mscuva063@newapthome.com or (434) 227-4135

Please note, you must have the electricity, gas (where applicable), and water/sewer (where applicable) initiated in your name on or before the commencement date of your lease. Please check your lease for specific information on the required utilities for your apartment.

The phone numbers for utility service providers in the Charlottesville area are provided below:
- Electricity (Dominion Virginia Power): (888) 782-0455

- Telephone (CenturyLink): (434) 974-6928

- Gas, Water, and Sewer (where applicable)

- Gas (City of Charlottesville): (434) 293-9164

- Water/Sewer (City of Charlottesville): (434) 970-3211

4. Parking:

Please familiarize yourself with the parking policies for your community.

All keys must be returned to Management Services Corporation no later than 12:00 Noon on the last day of your lease. Please use the MSC Key Return Form to access the form. If you need to return keys after our office has closed, please use one of the drop boxes located at our office. One is located in the parking lot and another is adjacent to the Leasing Office entrance.

All belongings and personal items must be completely removed from the apartment before your lease expires. By law, we are required to keep and store items of value for several days. If it is necessary to store belongings a fee will be charged to your account.

Please make sure that your rental account is paid in full at the beginning of the month. Some leases do not require a full installment for the final month. Refer to your Lease Agreement cover page to verify your final months installment payment. Leases were copied to you via DocuSign.

For information regarding cleaning guidelines and restoration fee information, please refer to the Resident Handbook for your property. If you have any questions, please contact a Marketing Associate at mscuva063@newapthome.com or (434) 227-4135.

While we encourage residents to be present for their move out inspection, it is not necessary. To schedule a move out inspection, please contact your Property Manager no less than 7 days prior to move out. Inspections can only take place if the apartment is empty of resident belongings and keys are ready to be turned in. Inspections must be scheduled on a day during your lease term.

Security deposit checks will be returned to all persons on the lease unless otherwise specified in writing by all parties. When you turn in your keys, you will be asked to provide a forwarding address. Your security deposit will be sent to the forwarding address associated with the designated recipient of security deposit per the lease agreement. Management Services Corporation has 45 days to return your security deposit.