Moving In?

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Moving Out?

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Move-In Process

Thank you for choosing to live with MSC. In order to make your move as easy as possible, we have provided the following step-by-step guide with links to help you easily transition to your new home.

1. Pay Deposit & Fees:

Click the link below to resolve any outstanding move-in balance including security deposit, application fees, or restoration fees. The username and password is the same one used when completing your application.

2. Pay First Month’s Rent Installment & Fees:

Click the link below to pay the first month’s rent. The username and password is the same one used when completing your application.

3. Express Move-In: 

Save time on move-in day by registering for parking, gym, and pool passes you may need in advance. Stop by the office to pick up your keys, and we’ll have a completed move-in packet ready.

4. Move-In Guide:

Check our helpful move-in guide to review utility information, key pick-up procedures, and more.

Thank you for choosing to live with Management Services Corporation. In order to make your move as easy as possible, we have provided the following information to help you in your transition:

1. Keys:

The keys to your apartment will be available at 12:00 Noon on the commencement date of your lease. In order to obtain keys, you will need to come to the Leasing Office, located at 780 Madison Avenue, Charlottesville, VA 22903. A Marketing Associate will assist you in completing your move-in paperwork.

Please note, the first resident to move in will receive ALL move-in information and keys for the apartment. Before you may receive your keys, the first month’s rent, security deposit, restoration fee, application fee(s), and any other balances must be paid in full. If you are unsure of what you will owe when you move in, please contact a Marketing Associate at [email protected] or (434) 227-4135.

2. Rent:

If you are not planning to move in on the date your lease begins, your rent is still due. Please review steps 1 and 2 above to pay move-in fees and rent using our portal.  Rent checks may be mailed to P.O Box 5186, Charlottesville, VA 22905 or 780 Madison Avenue, Charlottesville, VA 22903. Checks should be made payable to Management Services Corporation (MSC). Please be sure to indicate your apartment address on the memo section of the check. MSC will only accept payment from persons listed on the lease or a guarantor.

3. Utilities:

In order to set up your utilities, you will need to provide the complete address for your apartment. If you are unsure of the full address, please refer to your Lease Agreement or contact a Marketing Associate at [email protected] or (434) 227-4135.

Please note, you must have the electricity, gas (where applicable), and water/sewer (where applicable) initiated in your name on or before the commencement date of your lease. Please check your lease for specific information on the required utilities for your apartment.

The phone numbers for utility service providers in the Charlottesville area are provided below:
Electricity (Dominion Virginia Power): (888) 782-0455
Telephone (CenturyLink): (434) 974-6928
Cable/Internet (Comcast): (540) 830-7323 (local contact)
Gas, Water, and Sewer (where applicable): Gas (City of Charlottesville): (434) 293-9164
Water/Sewer (City of Charlottesville): (434) 970-3211

*Special note for Ash Tree, Cambridge Square, Wellington, and Preston Square Residents: Your apartments are sub-metered for water, sewer and gas usage. A third party agent, Paylease, handles all billing for the usage at your apartment. Your Property Manager will automatically set you up on your move-in day so there is no need for you to call them. Your MSC account will be billed for usage so that you can pay your rental installment and utilities by the 1st of each month.  This information will be available monthly on the Resident portal for you to view.  Usage is typically billed one or two months after the actual date.

Move-Out Process

1. Keys:

All keys must be returned to Management Services Corporation no later than 12:00 Noon on the last day of your lease. Please use the link below to access the MSC Key Return Form. If you need to return keys after our office has closed please use one of the drop boxes located at our office. One is located in the parking lot and another is adjacent to the Leasing Office entrance.

MSC Key Return Form

2. Belongings:

All belongings and personal items must be completely removed from the apartment before your lease expires. By law, we are required to keep and store items of value for several days. If it is necessary to store belongings a fee will be charged to your account.

3. Rent:

Please make sure that your rental account is paid in full at the beginning of the month. We will send an email to you the month before your lease expiration to verify your move out date and final rent installment.

4. Cleaning:

For information regarding cleaning guidelines and restoration fee information, please refer to the Resident Handbook for your property. If you have any questions, please contact a Marketing Associate at [email protected] or (434) 227-4135.

5. Move-Out Inspections:

While we encourage residents to be present for their move out inspection, it is not necessary. To schedule a move out inspection, please contact your Property Manager no less than 7 days prior to move out. Inspections can only take place if the apartment is empty of resident belongings and keys are ready to be turned in. Inspections must be scheduled on a day during your lease term.

6. Security Deposits:

Security deposit checks will be returned to all persons on the lease unless otherwise specified in writing by all parties. When you turn in your keys, you will be asked to provide a forwarding address. Your security deposit will be sent to the forwarding address that you provide. When more than one forwarding address is provided, one address will be selected. Management Services Corporation has 45 days to return your security deposit.

Ash Tree, Cambridge Square, Wellington Court, and Preston Square Residents: Your Property Manager will close out your account with Paylease for water, sewer and gas usage. As you know, the billing cycle is one or two months behind the actual usage dates. We recommend that you do not send any payments to Paylease seven (7) days prior to your lease expiration date. Refunds of overpayments from Paylease could take from 4-6 weeks to be processed. Therefore, any remaining balance will be deducted from your security deposit. This information will be itemized on your statement.