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FAQs

Current Residents

When will I be charged a late fee?

According to your lease, a late fee of $75 – $95 will be charged to your account if your rent payment has not been received by the 5th of the month.

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Can we pay rent with separate checks?

Due to the large number of residents living with MSC, we ask that rent be paid with one check.

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Can I hang pictures and/or wallpaper or paint my apartment?

You can hang pictures as long as you use small nails. We consider the holes that small nails leave to be normal wear and tear. More permanent alterations to your apartment, such as wallpapering or painting, need prior written permission from your property manager.

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How do I get a key to the clubhouse?

To obtain a clubhouse key, please bring your photo ID and the required $30 key fee to the leasing office. Also, you will need to sign the clubhouse agreement forms. Please check your handbook to see if your property allows access to the MadHouse.

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Am I allowed to have a pet where I live?

Please refer to the pet addendum: Click Here!

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My apartment is submetered. Do I need to set up my utilities?

Cambridge Square, Preston Square, Wellington Court, and Ashtree Apartments and Town Homes are submetered. Management Services Corporation will set up your water, sewer, and gas service through a third party company called National Water and Power (follow the links in our Mover’s Guide). You will receive a bill directly from National Water and Power for these utilities. You will still need to set up your electricity (required), cable (optional), Internet (optional), and phone service (optional).

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How do I get to the MSC Leasing Office?

Please click here for directions to our office located in the MadHouse at 780 Madison Avenue.

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How does a sublease work?

Subleases are allowed for a maximum of three months on a Lease Agreement. There will be a sublease fee of $250.00 and a $45.00 application fee for the subtenant. MSC will qualify the subtenant according to current qualification procedures. All residents on the current lease and the subtenant must sign the appropriate paperwork to complete the sublease.

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How do I get a pool pass?

Residents of Oxford Hill, Cambridge Square, Ash Tree, Wellington Court, Preston Square, Rugby McIntyre, Maupin, Cambridge House, and the Pointe at 14th Street have access to a community pool. You must have a pool pass in order to use your community pool. Please visit the Leasing Office to obtain your pool pass. You will need to bring a photo ID and a Marketing Associate will assist you in completing the Pool Hold Harmless Agreement.

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What are the MSC Leasing Office hours?

Office hours at the MadHouse Leasing Office are:
Monday-Friday 8:30am – 6:00pm (September-May)
Monday-Friday 8:30am – 5:30pm (June-August)
Saturday: 10:00am – 4:00pm
Sunday: CLOSED (September-May)
Sunday: 11:00am – 2:00pm (June-August)

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Where should I pay my rent?

Rental payments can be made at the MadHouse – our leasing office at 780 Madison Avenue. You may drop your payment in the white mail drop slot, take it inside, or mail the check to our office. The mailing address is: Management Services Corporation, P.O. Box 5186, Charlottesville, VA 22905. For overnight deliveries, the physical mailing address is: Management Services Corporation, 780 Madison Avenue, Charlottesville, VA 22903.

Please note that if you plan to mail the check, it will be considered late if received after the 5th. Please remember to put your apartment number on the check.

Click here to pay online.

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What do I do if I lock myself out of my apartment?

During regular office hours, you are in luck! Simply stop by the Leasing Office at 780 Madison Avenue, show your ID (your name must be on the lease), and we will allow you to borrow a set of keys to your apartment. These keys must be returned by the close of business that day.

After business hours you must call our Emergency Maintenance hotline at (434) 971-6811. A fee will be charged for this service.

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Can I pay my rent with my credit card?

Yes.  We accept Visa, MasterCard, and Discover. Please click here to pay your rent online using a credit card.

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How can I sublease my apartment?

You can post your opening or find a sublessor on our roommate connection forum. All sublessors must complete an MSC application and qualify under MSC criteria. The sublease will not be considered complete until all parties have signed the addendum. Please contact us if you have any questions.

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What if I need to get out of my lease?

We have several options for you to exit your lease. Please contact a Marketing Associate for more information.

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Parents

Where should I pay my rent?

Rental payments can be made at the MadHouse – our leasing office at 780 Madison Avenue. You may drop your payment in the white mail drop slot, take it inside, or mail the check to our office. The mailing address is: Management Services Corporation, P.O. Box 5186, Charlottesville, VA 22905. For overnight deliveries, the physical mailing address is: Management Services Corporation, 780 Madison Avenue, Charlottesville, VA 22903.

Please note that if you plan to mail the check, it will be considered late if received after the 5th. Please remember to put your apartment number on the check.

Click here to pay online.

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When will I be charged a late fee?

According to your lease, a late fee of $75 – $95 will be charged to your account if your rent payment has not been received by the 5th of the month.

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Can we pay rent with separate checks?

Due to the large number of residents living with MSC, we ask that rent be paid with one check.

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How do I get to the MSC Leasing Office?

Please click here for directions to our office located in the MadHouse at 780 Madison Avenue.

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How does a sublease work?

Subleases are allowed for a maximum of three months on a Lease Agreement. There will be a sublease fee of $250.00 and a $45.00 application fee for the subtenant. MSC will qualify the subtenant according to current qualification procedures. All residents on the current lease and the subtenant must sign the appropriate paperwork to complete the sublease.

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My apartment is submetered. Do I need to set up my utilities?

Cambridge Square, Preston Square, Wellington Court, and Ashtree Apartments and Town Homes are submetered. Management Services Corporation will set up your water, sewer, and gas service through a third party company called National Water and Power (follow the links in our Mover’s Guide). You will receive a bill directly from National Water and Power for these utilities. You will still need to set up your electricity (required), cable (optional), Internet (optional), and phone service (optional).

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What are the MSC Leasing Office hours?

Office hours at the MadHouse Leasing Office are:
Monday-Friday 8:30am – 6:00pm (September-May)
Monday-Friday 8:30am – 5:30pm (June-August)
Saturday: 10:00am – 4:00pm
Sunday: CLOSED (September-May)
Sunday: 11:00am – 2:00pm (June-August)

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Can I pay my rent with my credit card?

Yes.  We accept Visa, MasterCard, and Discover. Please click here to pay your rent online using a credit card.

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What if I need to get out of my lease?

We have several options for you to exit your lease. Please contact a Marketing Associate for more information.

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Prospective Residents

What are the MSC Leasing Office hours?

Office hours at the MadHouse Leasing Office are:
Monday-Friday 8:30am – 6:00pm (September-May)
Monday-Friday 8:30am – 5:30pm (June-August)
Saturday: 10:00am – 4:00pm
Sunday: CLOSED (September-May)
Sunday: 11:00am – 2:00pm (June-August)

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How do I get to the MSC Leasing Office?

Please click here for directions to our office located in the MadHouse at 780 Madison Avenue.

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When do you start leasing?

We typically begin leasing October 1st. This date can change from year to year, and some apartment communities are fully leased on the first day of leasing, so please call the office to confirm: (434) 227-4135.

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How can I sublease my apartment?

You can post your opening or find a sublessor on our roommate connection forum. All sublessors must complete an MSC application and qualify under MSC criteria. The sublease will not be considered complete until all parties have signed the addendum. Please contact us if you have any questions.

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What if I need to get out of my lease?

We have several options for you to exit your lease. Please contact a Marketing Associate for more information.

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