Frequently Asked Questions - Residents

Rental payments can be made at the MadHouse, in our leasing office at 780 Madison Avenue. You may drop your payment in the white mail drop slot, take it inside to our accounting department, or mail the check to our office. The mailing address is: Management Services Corporation, P.O. Box 5186, Charlottesville, VA 22905. For overnight deliveries, the physical mailing address is: Management Services Corporation, 780 Madison Avenue, Charlottesville, VA 22903.

Please note that if you plan to mail the check, it will be considered late if received after the 5th. Please remember to put your apartment number on the check.

If you would like to pay online, please click the Online Rent Payment link to the left.

Please click here for directions to our offices located in the MadHouse at 780 Madison Avenue.

Office hours at the MadHouse Leasing Center are:
Monday - Friday 8:30 a.m. - 5:30 p.m
Saturday: 10:00 a.m. - 4:00 p.m
Sunday: CLOSED (September-May)
11:00 a.m. - 2:00 p.m. (June-August)

Holiday Hours:
Monday December 24, 2012: Closed
Tuesday December 25, 2012: Closed
Tuesday January 1, 2013: Closed

According to your Lease Agreement, a late fee of $45.00 will be charged to your account if your rent payment has not been received by the 5th of the month.

Due to the large number of residents living with MSC, we ask that rent be paid with one check.

We now accept Visa, MasterCard, and Discover. Please click here to pay your rent online using a credit card.

There is a third-party subscriber fee of $17.95.

Credit cards can now also be used to pay rent that is more than ten days late. Previously, the only way to pay late rent was with cash or certified check.

Please note: rent payments are required to be paid in ONE payment regardless of whether or not a credit card is used.

During the regular office hours, you are in luck! Simply stop by the Leasing Office at 780 Madison Avenue, show your ID (your name must be on the lease), and we will allow you to borrow a set of keys to your apartment. These keys must be returned by the close of business that day.

After business hours you must call the Maintenance Emergency number at 971-6811. A fee will be charged for this service.

***Residents must receive PRIOR APPROVAL from the property manager and sign a pet addendum in order to have a pet in their apartment***

FEES
1 pet - $150 non-refundable pet fee and $20 monthly pet rent
2 pets - $200 non-refundable pet fee and $30 monthly pet rent


NOT ALLOWED AT ANY PROPERTY
Vicious/Dominant Breeds: Rottweiler, Doberman Pinscher, German Shepherd, Pit Bull, Chow-Chow, Wolf Hybrids, or Mixed Breeds of any of these (exception: Woodslodge- no breed restrictions)


PROPERTY SPECIFIC POLICIES
All properties have a limit of 2 pets per apartment, except Woodslodge which has a limit of 3 pets per cottage.

No Pets Allowed:
2011 Lewis Mtn. Rd, Earlysville (House, Barn and Duplex), Maupin, The Pointe, Rugby, Rugby McIntyre, Stone House, Wertland, 1721 JPA, Kent Terrace, Carrollton Terrace, 1521 Virginia Avenue

Cats Only:
1800 JPA, 1821 JPA, Californian, Cambridge House, Mosby, Woodrow, 1800 JPA #79, 507 16th Street, and van der Linde- spayed/neutered declawed only

One Small Dog Limit (30 Pounds and Under):
1304 Preston House #A, 1701 Gordon, and The Fred

One Dog Limit (100 Pounds and Under):
1304 Preston House #B, Hemlock, and Nob Hill

Dogs and Cats (No Weight Limit):
1337 Preston House, 1621 Gordon, Ashtree Apartments & Townhomes, 600 Brandon, Brandon Apartments, Cambridge Square, Lochallen, Oxford Hill, Preston Square, Wellington, The Woods, Woodslodge


Caged animals such as hamsters, gerbils, small reptiles, guinea pigs and fish tanks (under 20 gallons) do not require a pet addendum or any further fees. Fish tanks 20-50 gallons are permitted on ground floors only. For fish tanks larger than 50 gallons, property manager should be contacted. Ferrets and rabbits also need to be approved by a property manager.

This policy is subject to change

You can hang pictures as long as you use small nails. We consider the holes that small nails leave to be normal wear and tear. More permanent alterations to your apartment, such as wallpapering or painting, need prior written permission from your property manager.

In general, to obtain a parking permit with MSC you MUST bring in a current vehicle registration (not expired) and a valid driver's license. For restrictions and details, please call your Property Manager at (434) 977-2702.

Each resident is entitled to one key for access to the clubhouse. To obtain a clubhouse key, please bring your photo ID and the required $10 key fee to the leasing office. Also, you will need to sign the clubhouse agreement forms.

Call (434) 977-8203 for more details.

Subleases are allowed for a maximum of three months on a Lease Agreement. There will be a sublease fee of $75.00 and a $35.00 application fee for the applicant. MSC will qualify the subtenant according to current qualification procedures. All residents on the current lease and the subtenant must sign the appropriate paperwork for the procedure to be completed. If the paperwork has to be completed through email, fax or over 24 hours in the office, there will be a $75 administrative fee assessed to the account.

We will begin leasing October 1, 2012. Stop by to check out our selection of apartments and townhomes!

The renewal deadlines are as follows (look for your specific property and type):

October: The Stone House, 1304 Preston, Preston Square 4, 3BR and 2BR suites, 1701 units A & G, 1621 Gordon, Woodrow 3 BR and 102 Woodrow House, Rugby McIntyre 2 BR Suites, 3 and 4BR, The Fred, Wertland, Rugby, Maupin, Ash Tree 3BR apartments, Cambridge Square 3BRs, The Pointe, 400 and 500 Brandon 3BRs and Brandon House, 2011 Lewis Mountain Road, 2101 JPA, Carollton Terrace, Kent Terrace, 1721 JPA, 1521 Va Avenue

November: Preston Square 2BRs, Ash Tree 1 and 2 BRs, Wellington, Cambridge Square 2BRs, Woodrow Efficiency, 1 and 2 BRs, The Californian, Oxford Hill 2 and 3 BRs, 600 Brandon, 400 and 500 Brandon Apartments 2BRs, Rugby McIntyre 2BRs, 1304 Preston House 3BRs, 507 16th Street 2BRs

December: 400 and 500 Brandon Apartments 1BR and Eff., Mosby, Cambridge Square Eff., 1800 JPA #79, 1821 JPA, Cambridge House, 1701 1BRs, Preston Square Eff. and Cottage, Oxford Hill 1BRs, Rugby McIntyre Eff and 1BRs, 507 16th Street 1BRs

March: Nob Hill, The Woods, Ashtree Townhomes, 1337 Preston House, Hemlock Houses, 2400 Fontaine Avenue, 630 Cabell Avenue

April: Woodslodge, Lochallen, Earlysville Duplex, Earlysville House, Earlysville Barn

Residents of Oxford Hill, Cambridge Square, Ashtree, Preston Square, Rugby McIntire, Maupin, Cambridge House and the Pointe at 14th Street have access to a community pool. You must have a pool pass in order to use your community pool. Please visit the Leasing Office to obtain your pool pass. You will need to bring a photo ID and a Marketing Associate will assist you in completing the Pool Hold Harmless Agreement.

Cambridge Square, Preston Square, Wellington Court and Ashtree Apartments and Town Homes are submetered. Management Services Corporation will set up your water, sewer and gas service through a third party company called The Billing Associates (follow the links in our Mover's Guide). You will receive a bill directly from The Billing Associates for these utilities. You will still need to set up your electricity (required), cable (optional), Internet (optional), and phone service (optional).